COLLECTION
Place and pay for your order online and you can collect what you ordered from Form, Valley Road, Msida, Malta.
You will be notified when your order is ready for collection: for in-stock items, this is within 3 days from the date you place the order, whilst the items that are not in stock will be available within 5 days of arrival at our warehouse.
Kindly bring your confirmation e-mail with you as proof of purchase.
DELIVERY
Delivery and installation charges:
Orders under € 500: delivery and installation are not included
Delivery without assembly (For small items not exceeding 130X80X50cm in size & 10kg in weight): €20
Delivery only (without assembly): € 50
Delivery and assembly: € 100 (excluding wall hung items)
Orders from € 500 to € 999: delivery is included. A further €50 will be charged if assembly is also required.
Orders of € 1000 and above: delivery, installation (excluding wall hung items), and collection of waste packaging are included
This service shall be rendered by a professional courier or the company’s own personnel.
In case of multiple items, the order is to be collected or delivered when all items are available at our stores.
The customer shall bear all charges and expenses for cranes/lifters, local council permits and warden service when required. Form will assist the customer to procure the services of the lifter/crane on behalf of the customer but the customer shall be responsible to obtain all permits that are required for the job.
In view of the inherent danger in the uplift of goods by mechanical means, the customer accepts to exempt Form from responsibility for this aspect of delivery. The legal responsibility for this aspect of carriage shall be between the customer and the owner of the lifter/ crane. Any damage to any person/s as well as any property or goods to whomsoever they belong that may result from the carriage by lifter / crane and the goods being lifted shall be at the risk and responsibility of the customer even though Form personnel shall be actively assisting in the delivery operation in the loading and offloading of the goods being carried.
The customer shall ensure that all items in the premises of the customer that are breakable or can otherwise suffer damage during the carriage of goods at the given address are removed beforehand to provide proper unrestricted access throughout. No responsibility shall attach to Form for any damage to floors, walls and banisters that may be damaged during delivery and installation of furniture at customer’s premises.
During installation our personnel will unpack all furniture and place it where you direct them. You are kindly requested to allow our personnel to work at ease and unsupervised and to present you with the result of their work for your approval once the job has been finalised. You are kindly requested to provide a clean area with decent climate control at their place of work as well as necessary toilet and hand cleaning facilities.
RETURN
Goods that have been made to order in a specific finish or upholstery colour as per customer’s specifications cannot be returned. Stock items can be returned provided that we are notified within 48 hours of receipt of your order (by e-mail to: customercare@form.com.mt ) and provided the item is returned within 3 days from delivery. The product you return must be in new, unused, condition with all its original packaging and product tags still attached. New and unused shall mean there are no marks on the items or signs of wear and use. The item shall be returned at the charge of the customer. We can collect at a charge to be agreed with our Customer Care personnel.
If your order is received damaged or defective, we will endeavour to repair it or a replacement will be manufactured and delivered as soon as possible. No claims whatsoever shall be entertained for a replacement for damaged or missing goods unless it is notified to the delivery personnel at the time of delivery. The manufacturer’s warranty on faulty goods remains valid for the period it is given. In case of damage or defect, the customer shall only be entitled to retain a maximum 10% value of the invoice till the defect is remedied or a replacement is supplied.
Once an order has been placed, it will not in most cases be possible to change the order whatever the reason (ex: mistake, change of mind about colour/ size) if it has entered into the production process. Naturally, we will use our best endeavours to intervene and try and assist you with your request but the ultimate decision rests with the manufacturer whose discretion is not subject to challenge.
Kindly contact us should you require further information or clarification of any kind. Thank you.